The administrative staff includes the Chief of Department, Deputy Chief and all non-firefighting personnel. Non-firefighting personnel include the Administrative Assistant, department Medical Director, and the department's Fire Chaplain. The Chief of Department oversees all aspects of the department and it's policies, budget and personnel. The Deputy Chief serves as the Operations Deputy who has direct oversight over the line officers and day to day operations. The Administrative Assistant handles the issuing of all department permits and book keeping of the operating budget. The Chief, Deputy Chief and Administrative Assistant are available during normal business hours. The Chief and Deputy are also available on-call for any emergencies the department may respond to. All other members are available on-call for emergencies or at the department's request. The Medical Director, an Emergency Room Physician at the University of Massachusetts Medical Center oversees the clinical aspects of the department's emergency medical services. The department Fire Chaplain provides spiritual and/or emotional support to both victims and personnel, as well as their friends and families.
The Fire Rescue Department Chaplain provides spiritual and emotional support to Firefighters and their family members whenever necessary. This service is extended to the citizens of Auburn when they become victims of fire, medical emergency or natural disaster. Department Chaplains are professionals who are available to respond to emergencies on a 24 hour basis. They are able to provide counseling, tend to the sick and injured, comfort the grieving and are often trained in the delivery of Critical Incident Stress Management Skills. They are present at major incidents, training sessions, memorials, social events, public functions and as part of the team in the fire station.
The Auburn Fire Rescue Department Chaplain is also a member of the Mass Corp. of Fire Chaplains. To learn more about the role of a fire department chaplain visit www.massfirechaplains.com
The fire suppression division encompasses any activities related to the suppression and extinguishment of any type of fire. Under the supervision of a Deputy Chief of Operations and a Captain who serves as the shift commander and a Lieutenant assigned to station 2 the department operates four engines, a tower, forestry unit and a heavy rescue from two stations. Two of the engines are specialty apparatus, serving as an engine/heavy rescue (Rescue 2) and an engine/tanker (Engine 2). Headquarters and Station 2 are staffed 24 hours a day, 7 days a week, 365 days a year. All department members can be recalled by order of the shift commander for any fire suppression emergencies. Each Captain and Lieutenant are assigned a division of the department and is responsible for its oversight. The Deputy Chief is responsible for duties such as scheduling, records management, communications, training and serves as the Emergency Medical Services Coordinator. The Deputy Chief has direct oversight over day to day operations of the department.
The Emergency Medical Services Division accounts for approximately 70% of the Auburn Fire Rescue Department's activities. Currently, the majority of calls for emergency assistance in the Commonwealth of Massachusetts are medical related in nature. Two paramedic level ambulances are staffed around the clock by Firefighter/EMS providers with 1 ambulance staffed at each station to ensure a quicker response to any area of town. These ambulances are also available to provide mutual aid assistance to the surrounding communities if necessary.
The EMS Division is overseen by a full-time EMS Coordinator/Community Paramedic and two Lt./Paramedics who serve as the Advanced Life Support (ALS) Coordinator and assists with the coordination of EMS training. The EMS Coordinator provides training and education to all members of the department. In addition he provides support to the towns Board of Health in areas of public health emergencies and education as a Community Paramedic.
The Fire Prevention Division is served by two full time Fire Prevention Officers which includes a Fire Protection Engineer. The division completes an average of 1,600 inspections, code enforcement actions and permits annually. Many of these inspections are required by law quarterly, bi-annually and annually. Some are targeted inspections on different building types and occupancy. It is our goal to work with the business community to reduce their fire problem and educate them on safe practices. Nationwide 60% of businesses that have a fire never reopen.
General Bylaws can be viewed below. Pages 116-141 are specific to the Fire Department.
As a professional public safety agency, the Fire Rescue Department and its employees are held to a higher standard of integrity than the community it serves. The department has established the Division of Professional Standards to help maintain this level of integrity and professionalism. All employees are subject to the department's Rules and Regulations and to our Code of Conduct.
The Division of Professional Standards wants to hear from citizens when our employees go above and beyond your expectations as well as when our services did not meet your expectations. The Professional Standards Office will respond to any credible information concerning misconduct by department employees, and is charged with the responsibility of investigating any serious allegations of misconduct involving an employee. Through the use of various investigative techniques, the Professional Standards Office gathers the necessary information needed to determine the truth surrounding an allegation. The employee's rights are important and are protected through any investigation, along with the integrity and confidentiality of the investigation itself.
The Division of Professional Standards has a variety of responsibilities, mostly involving department policy and those issues with legal involvement. The Professional Standards Office handles all policy issues, including but not limited to maintenance and revision of AFRD policies and procedures and serves as the department's legal liaison. It also is involved with the applicant review process when new candidates are hired, administers the firefighter light-duty program, and is the departmental contact for questions involving Public Records Requests.
To fill out a Customer Satisfaction Survey follow one of the links below: